We are happy to assist you with the return of items purchased online that are unsuitable once we are notified within 14 days from the day after delivery of the item(s). Once we are informed of your decision to cancel and return your order, you have a further 14 days from the date you cancelled to return any item(s) to us. While the item(s) are in your possession you must take reasonable and appropriate care of them. They must be in a resaleable, as sold condition. By this we mean:

• You have kept all original packaging and labels in good condition and the products can be resold at full price.

• You have not used the product.

 

Refunds will be processed back to the same payment method that was used for the original order and will be issued once the goods have been returned to us. Please be aware that we will cover return costs only if the goods are faulty.

** Some exclusions to our returns policy apply. Unless faulty, we reserve the right to reject returns where installation/assembly on a product has already begun. Where items that are not in a resaleable as sold condition. Where packaging and labels have been disposed of. 

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Your Consumer Rights

Under the Consumer Rights Act 2022, you are entitled to certain remedies when you experience a problem with a product you have purchased. A remedy can be a repair or a replacement product, a refund, a price reduction or you can exercise your short-term right to cancel. These remedies apply only if you purchased on or after 29th November 2022. You have slightly different rights if you purchased on or before 28th November 2022 or if you purchased online. Refer to https://www.ccpc.ie/consumers/shopping/faulty-goods/ for more information.